Retail Sales Associate

Verizon • Walnut Creek, CA

12d • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a retail team to drive sales and help customers find technology products and services that meet their needs. The role involves building customer connections, asking questions to understand needs, recommending complete solutions, and closing sales through clear communication. You will also develop skills through ongoing training and take on operational work involving merchandising and inventory. The role may include contacting interested Verizon customers by phone or text and representing Verizon at sponsored events outside the store.

This is an onsite, worksite-based position with 40 scheduled hours per week. Employees must be willing to work evenings, weekends, and holidays, and may have opportunities to pick up additional shifts, particularly during busy periods. Compensation includes a location-specific hourly base rate and individual sales commissions. The posting also describes benefits and opportunities for career development through training and tuition assistance.

Requirements

• High school diploma or GED.
• At least one year of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays; the schedule is provided four weeks in advance.
• Openness to picking up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales using technology knowledge and customer service.
• Learn and uncover customer needs by building connections and asking questions.
• Present product insights and solution recommendations that address customer needs.
• Close sales by communicating clearly and providing simple, intuitive technology solutions.
• Participate in ongoing training and develop operational skills in merchandising and inventory.
• Place outbound calls and send text messages to current Verizon customers interested in products and services, as appropriate.
• Engage with the community at off-site Verizon-sponsored events to expand the customer base.

Benefits

• Medical, dental, and vision benefits.
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs with potential travel, gifts, and other incentives.
• Five weeks of paid time off, including vacation, holidays, and personal days, as described in the role overview.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts of up to 50% on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel, and more.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection, pet insurance, and group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year, as described in the benefits overview.
• Adoption assistance.
• Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.
• Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED