Retail Sales Associate - Part Time

Sunnyside•Champaign, IL

6d•Onsite

About The Position

Cresco Labs is a leading multistate operator in the cannabis industry, with a mission to normalize and professionalize cannabis through passionate employees. Our Sunnyside® dispensaries offer a welcoming environment for customers at any stage of their cannabis journey. We are committed to Social Equity and Educational Development through our SEEDTM initiative, ensuring our company reflects the communities we serve and provides equal opportunities. Cresco Labs aims to revolutionize the cannabis industry with a focus on quality, consistency, integrity, and professionalism. The Wellness Advisor role at Sunnyside is responsible for advising customers on selecting appropriate cannabis products, acting as an ambassador for the company's mission. This role requires excellent customer service, product knowledge, and adherence to state compliance regulations to provide a best-in-class experience. Wellness Advisors manage the entire customer lifecycle, from check-in to checkout, with a strong emphasis on compliance. Cresco Labs prioritizes employee experience through training, development, diversity, and authenticity, fostering personal and professional growth. As a Wellness Advisor, you will receive training for various customer interactions, engage in a unique consultative sales approach, learn fundamental cannabis product knowledge and industry compliance, and gain experience in a dynamic role combining problem-solving, inventory management, teamwork, technical skills, and customer service.

Requirements

High School Diploma or equivalent.
Minimum 1 year experience in customer service; retail or hospitality experience preferred.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Willingness to learn and understand cannabinoids and how they interact with the human body.
Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Responsibilities

Greet customers, ensuring a best-in-class experience.
Verify proper documentation and ID for customers.
Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
Label and package customer orders.
Ensure product stock is organized and meets compliance regulations.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Assist in performing routine inventory counts of all products.
Follows all security protocols and safety standards as outlined in company SOPs.
Assist with management responsibility of organizing sales floor merchandise and product displays.
Assist in maintaining a clean, safe, and organized environment for customers and team.