About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services. You work toward sales goals through customer engagement and effective selling behaviors, building trust and customer loyalty. You help maintain a clean, organized, and inviting shopping environment. Daily activities include preparing the sales floor, learning about new products, trends, and promotions, welcoming customers and building relationships, recovering the sales floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, provide attentive service through the end of each interaction, and collaborate with colleagues to achieve individual and store results.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goals and enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Ability to use electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Welcome customers, learn about their needs, and provide personalized product recommendations and information.
  • Drive sales through customer engagement, smart selling behaviors, and achievement of daily sales goals.
  • Acquire new customers by opening credit accounts and sharing loyalty program benefits.
  • Prepare and maintain a clean, organized, and shoppable sales floor and fitting rooms.
  • Update signs and pricing and support merchandise moves as needed.
  • Stay informed about new arrivals, best-selling items, trends, and promotions.
  • Provide attentive customer service, ensure customers have what they need, and thank them at the end of their visit.
  • Collaborate with colleagues and contribute to individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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