Retail Sales Associate - Part Time

Curaleaf•Frederick, MD

4d•Onsite

About The Position

At Curaleaf, a global cannabis provider, the Retail Sales Associate serves as a customer-facing representative and product resource. The role helps customers explore cannabis products and find options suited to their needs while delivering welcoming, informative, inclusive, and engaging service. Associates build customer trust, recommend products, process purchases, and contribute to a positive store experience in a fast-paced retail environment. The position is part-time, with availability for 19–29 hours per week. The schedule requires availability to work weekends, evenings, and holidays, with flexibility for occasional overnights. The listed hourly pay rate is $17. The role is based at 5420 Urbana Pike, Frederick, Maryland 21704. Curaleaf describes itself as a purpose-driven company committed to quality, expertise, innovation, corporate social responsibility, and community outreach. It is an equal opportunity employer and provides reasonable accommodations during hiring and employment processes.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills and ability to connect with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools for store operations and customer engagement.
Solid time-management and organizational skills.
Ability to use effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic proficiency in math and computer applications for transactions and reporting.
Positive, proactive approach to resolving customer issues and supporting a good guest experience.
Strong conflict-resolution skills and composure under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative spirit and commitment to working effectively within a team.
Ability to meet the physical requirements of the role, including standing for extended periods; walking; talking or hearing; stooping, kneeling, crouching or crawling; using hands and fingers to feel; reaching; lifting up to 25 pounds regularly and up to 50 pounds occasionally; and occasionally climbing and balancing.
Close vision sufficient for clear vision at 20 inches or less.
Ability to work in confined spaces and tolerate potential exposure to dust, pollen, and plant pathogens, as well as work in a high-stress, changing environment.

Nice To Haves

Sales experience involving KPI tracking and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally to provide an exceptional customer experience.
Build genuine connections with customers, ask thoughtful questions, and provide personalized product recommendations.
Address customer concerns professionally and resolve issues to support customer satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Collaborate with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow applicable procedures and regulations.
Check customer identification, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, relationship-building, and product knowledge.
Highlight promotions, deals, and complementary products at checkout.
Keep current on promotions and product updates to provide a seamless customer experience.
Adapt to a fast-paced and changing retail environment.
Perform additional duties as needed to support the team and store.