Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) at EZPawn in Chicago, Illinois. The role offers a structured career path in a fast-paced retail environment, beginning with a paid five-week training program. Successful completion leads to a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) role, and later apply for an Assistant Manager position with a six-month training program. The position involves daily customer interaction and helping customers reach mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. Team members provide a friendly, courteous, and respectful customer experience while supporting store sales and pawn services. Pay is based on experience, with a listed range of $17.50 to $18.00 per hour, plus monthly uncapped bonus potential based on store and individual performance.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Self-motivated, with a positive and outgoing personality and a strong work ethic.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Must pass a criminal background check and drug test after a conditional offer.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual ability.
Responsibilities
- Greet customers and provide excellent service while interacting with them in person and by phone.
- Help customers reach mutually satisfying agreements regarding pawn items, including jewelry, electronics, and musical instruments.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Adhere to company policies, procedures, and regulations.
Benefits
- Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Paid time off.
- Holiday pay.
- Store discount.
- Paid five-week training program with a raise and promotion upon completion.
- Pawnbroker Certification Program with an additional $1-per-hour earning opportunity.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
