Retail Sales Associate

Beck Suppliers.•Sandusky, OH

4d•Onsite

About The Position

FriendShip is Ohio’s only employee-owned convenience store operator. Our Retail Sales Associates are the heart of our stores - delivering Wicked Awesome Customer Service and supporting clean, safe, well-run locations that our guests count on. This is hands-on, fast-paced work, done as part of a team that looks out for one another and takes pride in serving the community. Employee ownership means shared responsibility and shared success - including a retirement benefit that grows over time to support your future financial security, alongside pay and benefits that support you today. A FriendShip Retail Sales Associate is responsible for delivering amazing customer service, maintaining a clean and bright store, and where applicable, preparing fresh, ready and delicious menu items. This role carries out daily store operations through customer engagement, accurate transactions, product stocking and merchandising, and pride in a clean, welcoming environment. Associates help ensure every guest receives friendly, reliable service and every team member experiences a professional, people-first workplace.

Requirements

High School Diploma or G.E.D.
Required to complete Level 1 ServSafe Certification after hire; company support provided.
Experience working in a fast-paced retail or customer-facing environment while following established procedures.
Availability to work varied shifts, including evenings, weekends, and holidays, based on store needs.
Professional, customer-focused communication style.
Clear verbal communication skills for interacting with guests, teammates, and leadership.
Ability to remain calm, professional, and solution-focused during busy or high-pressure situations.
Basic math and reading proficiency with strong attention to detail
Experience following processes, completing tasks accurately, and maintaining focus
Experience prioritizing tasks and adapting to changing conditions during peak business periods

Nice To Haves

Experience in retail, convenience, customer-facing roles, or quick-service restaurants
Experience working in fast-paced, multitasking environments
Familiarity with food preparation or food-safety procedures (for Kitchen stores)

Responsibilities

Providing friendly and efficient customer service, answering questions, and resolving concerns in a professional manner
Maintain product and food presentation that reflects our standards of quality, freshness, and pride
Demonstrate reliability: arrive prepared, on time, and ready to serve guests
Accurately complete all cashier functions including ringing sales, handling cash and card payments, balancing registers, and following established cash-handling procedures
Stock, rotate, and maintain merchandise in coolers, freezers, shelves, and counter areas to ensure product freshness, proper labeling, and visual appeal
Monitor inventory levels and communicate restocking needs to management to prevent shortages and overstock situations
Execute store standards to maintain cleanliness, organization, and safety both inside and outside the store location
Complete assigned shift paperwork and operational tasks, including gas price changes, safe counts, and cigarette counts
Conduct routine cleaning tasks, including sanitizing high-touch areas, maintaining restrooms, and ensuring compliance with health and safety regulations
Assist with receiving deliveries, verifying shipments, and organizing backroom storage areas
Prepare, cook, and serve food items according to established recipes, portion controls, and presentation standards
Maintain a clean, sanitary, and organized kitchen and prep area in compliance with Company and regulatory guidelines
Follow all Company, local, and state health, safety, and sanitation guidelines
Monitor food temperatures, storage conditions, and expiration dates to maintain product integrity and minimize waste
Support inventory management processes, including ordering, maintaining prep lists, par counts, and completing base sheets.
Adhere to proper food handling, rotation (FIFO), and storage procedures