Retail Sales Associate

Vuori•Santa Barbara, CA

16d•Onsite

About The Position

The role of a Retail Sales Associate at Vuori is to forge connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy optimistic outlook. This involves creating an unforgettable customer experience, forging lasting relationships, and working with the sales team to ensure each customer receives the best service possible. The associate will greet customers, prepare fitting rooms, find sizes, and provide honest feedback on merchandise. They will also be responsible for achieving sales goals in a team-based commission environment, staying knowledgeable about products and the fashion landscape, and assisting in projects while maintaining customer focus. Additionally, they will communicate inventory needs and ensure the sales floor is stocked, collaborate on inventory management, maintain store cleanliness, understand cash control procedures, and implement/maintain visual directives.

Requirements

Must be available to work nights, weekends and holidays
Must adhere to scheduled shifts with punctuality
Ability to develop relationships with customers and colleagues
Ability to positively and proactively handle customer concerns
Ability to prioritize multiple tasks in a fast-paced environment
Ability to quickly learn new procedures and processes
Strong organizational skills and follow through skills
Excellent communication and interpersonal skills
High level of ownership, accountability and initiative
Eager to develop new skills and responsive to feedback

Responsibilities

Create an unforgettable customer experience
Forge lasting relationships with customers
Work with the sales team to ensure each customer receives the best service possible
Greet customers in a timely, authentic and engaging manner
Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
Achieve sales goals in a team-based commission environment
Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
Assist in the completion of projects while keeping the focus on customer experience
Communicating inventory needs to support the business goal
Ensure the sales floor is stocked every evening
Collaborate with management in areas of inventory management
Ensure the retail store is cleaned on a regular basis – including floors and bathroom
Understand and execute cash control procedures including bank deposits, petty cash
Assist in the implementation and maintenance of all merchandising/visual directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Identify and communicate product concerns in a timely manner