About The Position

Sierra at TJX Companies is looking for a Retail Sales Associate. This role is responsible for delivering a highly satisfied customer experience by engaging with customers, embodying customer experience principles, and maintaining a clean and organized store environment. The associate will adhere to all operational, merchandise, and loss prevention standards and may be cross-trained to support various areas of the store. The role models excellent customer service, supports a positive store culture, accurately processes transactions, promotes loyalty programs, and maintains merchandising standards. The associate will also be responsible for processing and preparing merchandise, maintaining store organization and cleanliness, providing and accepting feedback, adhering to labor laws and policies, and supporting shrink reduction and safety goals. Other duties may be assigned.

Requirements

  • Excellent customer service skills
  • Flexible schedule to support business needs
  • Strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors

Nice To Haves

  • Retail customer experience preferred

Responsibilities

  • Delivering a highly satisfied customer experience
  • Engaging and interacting with all customers
  • Embodying customer experience principles and philosophy
  • Maintaining a clean and organized store environment
  • Adhering to all operational, merchandise, and loss prevention standards
  • Cross-training to work in multiple areas of the store
  • Modeling established customer experience practices
  • Supporting and embodying a positive store culture
  • Accurately ringing customer purchases/returns and counting change
  • Promoting credit and loyalty programs
  • Maintaining and upholding merchandising philosophy and procedures
  • Accurately processing and preparing merchandise for the sales floor
  • Initiating and participating in store recovery
  • Maintaining all organizational, cleanliness, and recovery standards for the sales floor
  • Participating in the maintenance/cleanliness of the entire store
  • Providing and accepting recognition and constructive feedback
  • Adhering to all labor laws, policies, and procedures
  • Supporting and participating in store shrink reduction goals and programs
  • Participating in safety awareness and maintaining a safe environment

Benefits

  • Associate discount
  • EAP
  • smoking cessation
  • bereavement
  • 401(k) Associate contributions
  • child care & cell phone discounts
  • pet & legal insurance
  • credit union
  • referral bonuses
  • 401(k) match
  • medical/dental/vision
  • HSA
  • health care FSA
  • life insurance
  • short/long term disability
  • paid parental leave
  • paid holidays/vacation/sick
  • auto/home insurance discounts
  • scholarship program
  • adoption assistance
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