Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member, also referred to as a Pawnbroker, for its EZPawn location at 105 University Avenue, Lubbock, Texas 79415. The position pays $12.50–$15.00 per hour based on experience. The company describes the role as a career opportunity in a fast-paced retail environment, with structured training and paths to advancement. New employees begin as Trainees in a five-week paid training program; completion brings a $0.50 hourly raise and promotion to Pawnbroker. Further development may include the Pawnbroker Certification Program, a Lead Pawnbroker (Shift Leader) role, and an Assistant Manager path with a six-month training program. The role involves daily customer interaction and helping customers with sales and pawn transactions involving items such as jewelry, electronics, and musical instruments. Associates are expected to create a friendly, courteous, and respectful customer service environment, and to help customers reach mutually satisfactory agreements regarding pawn items.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Self-motivated, with a positive and outgoing personality and a strong work ethic.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Pass a criminal background check and drug test after a conditional offer.
Nice To Haves
- Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual.
Responsibilities
- Greet and interact with customers in person and by phone, providing excellent customer service.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Follow company policies, procedures, and regulations.
Benefits
- Free employee-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Paid time off.
- Holiday pay.
- Store discount.
- Five-week paid training program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
