Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn location in Birmingham, Alabama. This customer-facing role involves helping customers with sales and reaching mutually satisfying agreements regarding pawn items, including jewelry, electronics, musical instruments, and other merchandise. Team members are expected to create a friendly, courteous, and respectful customer environment. The role offers a structured career path, beginning with a five-week paid training program. Upon completion, trainees receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue through a Pawnbroker Certification Program for an additional $1 per hour and pursue advancement to Lead Pawnbroker (Shift Leader) or Assistant Manager, which includes a six-month training program. Pay is based on experience, with a stated range of $14 to $15 per hour, as well as monthly uncapped bonus potential based on store and individual performance.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Ability to pass a criminal background check and drug test after a conditional offer.
- Adhere to all company policies, procedures, and regulations.
- Self-motivated, positive, and outgoing personality with a strong work ethic.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual.
Responsibilities
- Greet and interact with customers in person and by phone.
- Provide excellent customer service in a friendly, courteous, and respectful manner.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Help customers reach mutually satisfying agreements regarding pawn items.
Benefits
- Free employee-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Generous paid time off.
- Holiday pay.
- Store discount.
- Five-week paid training program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
