Retail Sales Associate (Wood)

Floor & Decor • Garden City, NY

3d

About The Position

Floor & Decor Sales Associates provide friendly, accurate service and support to customers as they find products for their projects. They help maintain a fast-paced, safe sales environment by keeping assigned departments clean, stocked, and ready for customers. The role involves customer assistance, sales support, checkout and transaction processing, merchandise presentation, and contributing to store goals. Full-time and part-time positions are available.

The position may involve occasional exposure to a warehouse environment and moving vehicles; noise is typically quiet to moderate. Employees must be able to perform the physical activities described, including lifting and moving objects, handling merchandise, and standing or walking frequently.

Requirements

• Must be at least 18 years old.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of Floor & Decor forklift certifications; where permitted by state law, certification to use heavy equipment requires successfully passing a drug test.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; often required to use hands and fingers to handle or feel.

Nice To Haves

• Friendly and enthusiastic.
• Entrepreneurial and hard-working.
• Honest and accountable.
• Excellent communication and listening skills.

Responsibilities

• Connect with customers, ask about their projects, recommend products, and build enthusiasm about purchases.
• Provide above-and-beyond customer service and exceed customer expectations.
• Maintain assigned areas in an in-stock condition and ensure they are clean, shoppable, and safe.
• Work with management and team members to achieve sales goals.
• Process customer purchases at checkout using the point-of-sale system.
• Process customer refunds and exchanges according to established guidelines.
• Follow cash, check, and credit card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag, and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Follow and demonstrate understanding of company safety processes.
• Answer telephone calls according to company guidelines.
• Assist in other store areas as needed.
• Work accurately in a fast-paced environment.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed