Retail Sales Associate

King Ranch Inc • San Antonio, TX

1d • Onsite

About The Position

A Retail Sales Associate is responsible for generating sales of merchandise, such as leather goods, home furnishings, luggage, hunting accessories, apparel, and jewelry by assisting customers in the selection of products. The role involves providing a friendly, professional, and inviting environment for customers, demonstrating a hospitality-based approach to retail. This includes greeting and acknowledging customers, engaging in meaningful conversations, and maintaining solid product knowledge. Associates will also maintain awareness of promotions, assist with merchandising and store upkeep, process and replenish merchandise, and accurately complete sales transactions. They will also promote and answer questions about the history of King Ranch and personalize selected leather goods.

Requirements

• Must be able to work a flexible schedule including weekends and holidays.
• Must have 1 year of retail or customer service experience.
• Ability to work in a fast-paced environment and pick up information quickly.
• Ability to effectively problem solve and resolve conflicts within a retail environment.
• Team Player.
• Meticulous attention to detail in all aspects of work, from product handling to customer interactions.
• Excellent verbal and written communication skills including how to engage customers.
• Must have a high school diploma.

Nice To Haves

• Previous experience in luxury goods or in the outdoor industry is a plus.
• Genuine interest and enthusiasm in the King Ranch brand, leather goods, the outdoors, craftsmanship, apparel, etc. or willingness to learn.
• Technical background in platforms such as Shopify, NetSuite, and Oracle is a plus.

Responsibilities

• Assist customers in the selection of goods ensuring that each customer receives professional service in person and on the phone.
• Be proficient with up-selling and cross-selling merchandise.
• Provide a friendly, professional, and inviting environment for customers to demonstrate a hospitality-based approach to retail.
• Greet and acknowledge customers as well as engaging in meaningful conversations.
• Demonstrate solid product knowledge, including function and care.
• Maintain an awareness of all merchandise promotions, sales, and advertisements.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise.
• Participate in receiving and monitoring floor stock.
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Communicate customer requests to management.
• Promote and answer questions about the history of King Ranch to customers.
• Transfer and stock materials for the store.
• Stamp (personalize) selected leather goods.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED