Retail Sales Associate - Full Time

Sunnyside•Leicester, MA

3d•Onsite

About The Position

Cresco Labs is a leading multistate operator in the cannabis industry, known for its high-quality products and welcoming Sunnyside® dispensaries. Our mission is to normalize and professionalize cannabis through passionate employees, with a strong focus on Social Equity and Educational Development (SEEDTM). We aim to revolutionize the industry with quality, consistency, integrity, and professionalism. The Wellness Advisor role at Sunnyside is crucial in advising customers on cannabis products, acting as an ambassador for the company's mission. This role involves managing the customer lifecycle from check-in to checkout, ensuring a best-in-class experience while strictly adhering to state compliance regulations. We prioritize employee experience with a focus on training, development, diversity, and authenticity, offering opportunities for personal and professional growth. The role combines product knowledge, industry compliance, customer interaction navigation, consultative sales, problem-solving, inventory management, teamwork, technical skills, and customer service. Dispensaries operate 7 days a week, requiring flexibility in shifts, including weekends and holidays. Part-time schedules are 15-25 hours per week, focusing on peak times.

Requirements

High School Diploma or equivalent.
Minimum 1 year experience in customer service; retail or hospitality experience preferred.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

retail or hospitality experience preferred

Responsibilities

Greet customers, ensuring a best-in-class experience.
Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify proper documentation and ID for customers.
Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
Label and package customer orders.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Perform routine inventory counts of all products.
Ensure product stock is organized and meets compliance regulations.
Assist managers with organizing sales floor merchandise and product displays.
Ensure security measures and safety compliance in the store according to Company SOPs.
Assist in keeping the store an organized and clean environment for customers and team.
Escalate any employee or customer issues to management.