Retail Sales Associate - Gift Shops

Woman's Hospital•Baton Rouge, LA

8d•Onsite

About The Position

As a full-time Retail Sales Associate, you will play a key role in driving sales, providing excellent customer service, and supporting the overall operations of our gift shops. This is an hourly, non-exempt position with a pay range of $16.00 - $19.02. Woman's Hospital is a leading specialty hospital for women and infants, recognized for exceptional patient care and a supportive work environment. We are proud of the care our staff provides to patients and to one another.

Requirements

High School Diploma or equivalent is required.
2 years of previous experience in retail sales, key holder position, preferably in a gift shop or similar environment is required.
Standing for extended periods, walking, bending, reaching, and lifting, often requiring 30–50 lbs of strength for restocking and inventory management.
Excellent communication and interpersonal abilities.
Ability to work collaboratively in a team-oriented environment.
Passion for delivering exceptional customer service and creating memorable shopping experiences.

Responsibilities

Deliver exceptional customer service by greeting customers, assisting with inquiries, and ensuring a positive shopping experience.
Follow company policies and procedures regarding cash handling, returns, and exchanges.
Multi-tasking to flex with the needs of the customers and the store.
Provide guidance, coaching, and training to sales associates to help them achieve individual and team sales goals.
Collaborate with the operations and sales team to monitor inventory levels, provide inventory feedback, and participate in a regular cadence of inventory audits.
Work closely with the sales team to create visually appealing displays, arrange product layouts, and maintain shop cleanliness to enhance the overall shopping environment.
Assist in receiving and stocking merchandise, ensuring shelves are adequately replenished.
Provide knowledgeable answers to questions about products, pricing, and availability.
Address customer concerns, resolve conflicts, and handle escalated issues in a professional and timely manner.
Assist with administrative duties such as cash handling, opening and closing procedures, and maintaining accurate sales records.
Plans and assists with orientation of new personnel and training personnel.