Retail Sales Associate - Part Time

Sunnyside•Leicester, MA

13h•Onsite

About The Position

Cresco Labs is a leading multistate operator in the cannabis industry, with a mission to normalize and professionalize cannabis through passionate employees. Our Sunnyside® dispensaries offer a welcoming environment for customers at any stage of their cannabis journey. We focus on Social Equity and Educational Development through our SEEDTM initiative, ensuring our company reflects the communities we serve and provides equal opportunities. We aim to revolutionize the industry with quality, consistency, integrity, and professionalism. The Wellness Advisor role at Sunnyside is responsible for advising customers on product selection, acting as an ambassador for the company's mission. This role requires excellent customer service, product knowledge, and adherence to state compliance regulations, managing the customer lifecycle from check-in to checkout. Employee experience is paramount, with a strong focus on training, development, diversity, and authenticity, fostering personal and professional growth. This role offers the opportunity to learn fundamental cannabis product knowledge and industry compliance, training for various customer interactions, a unique consultative sales experience, and a dynamic role combining problem-solving, inventory management, teamwork, technical skills, and customer service. Dispensaries are typically open 7 days a week, and flexibility is valued for opening/closing shifts, weekends, and holidays. Part-time schedules are 15-25 hours per week, focusing on peak hours.

Requirements

High School Diploma or equivalent.
Minimum 1 year experience in customer service; retail or hospitality experience preferred.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Responsibilities

Greet customers, ensuring a best-in-class experience.
Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify proper documentation and ID for customers.
Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
Label and package customer orders.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Perform routine inventory counts of all products.
Ensure product stock is organized and meets compliance regulations.
Assist managers with organizing sales floor merchandise and product displays.
Ensure security measures and safety compliance in the store according to Company SOPs.
Assist in keeping the store an organized and clean environment for customers and team.
Escalate any employee or customer issues to management.