Retail Sales Associate

Verizon • Carbondale, IL

2d • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a retail team to generate sales, deliver customer service, and help customers find technology products and services that meet their needs. The role includes learning about customers through conversations, recommending complete sales solutions, communicating clearly to close sales, and developing sales and operational skills through ongoing training. Operational functions include merchandising and inventory. You may also contact interested Verizon customers by phone or text and participate in off-site Verizon-sponsored community events to grow your customer base.

The position is based onsite at a defined location, with 40 scheduled hours per week. Employees must be willing to work evenings, weekends, and holidays, and may have opportunities to pick up additional shifts, particularly during busy seasons. Schedules are provided four weeks in advance. Compensation includes hourly base pay and individual commissions tied to sales performance. The posted Illinois starting base pay rate is $16.59 per hour; pay and commission earnings vary by geography, hours worked, and performance.

Requirements

• High school diploma or GED.
• At least one year of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Openness to picking up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales through knowledge of technology and customer service.
• Learn about customers' needs by building connections and asking questions.
• Recommend products and solutions that address customers' needs.
• Use communication skills to close sales and provide simple, intuitive technology solutions.
• Complete ongoing training and develop skills in operational functions, including merchandising and inventory.
• Contact interested current Verizon customers by phone or text to expand the customer base.
• Participate in off-site Verizon-sponsored events to engage with the community and grow a customer base.

Benefits

• Medical, dental, and vision insurance.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and potential incentives, including travel, gifts, and other awards.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts up to 50% on Verizon products and services, plus discounts on attractions, automotive, travel, and more.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• New hires receive up to 15 vacation days per year, with additional vacation accruing with service.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED