Part-Time Retail Sales Associate

Live Parallel•Brookline, MA

13d•$17 - $18•Onsite

About The Position

As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment. WHAT YOU WILL BE DOING Drive Sales and Revenue: Utilize upselling and cross-selling techniques to increase sales Meet or exceed individual and team sales targets Stay informed about current promotions sales, and programs and sales to inform customers effectively Customer Service: Greet and assist customers, ensuring a positive shopping experience Provide detailed product information and recommendations Handle customer inquiries, complaints, and returns professionally Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork Package pre-orders efficiently and accurately for reserve ahead pickups Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Deliver products to customers in the store or via home delivery Store Operations: Operate POS and any auxiliary sales systems and handle sales transactions accurately Maintain a clean, organized, and well-stocked sales floor Assist with inventory management, including receiving and stocking merchandise Set up and dismantle promotional displays and visual merchandising Follow all state regulations pertaining to certified Cannabis retailers Other duties as assigned Compliance and Record-Keeping: Maintain accurate records of sales and customer interactions Ensure compliance with HIPAA and other regulatory requirements Follow loss prevention guidelines and monitor for suspicious activity PHYSICAL REQUIREMENTS Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift Ability to assist with lifting stock and materials Occasionally positions self to retrieve product or material in the store throughout the duration of the shift NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY Must be able to remain in a seated position inside the vehicle for extended periods Ability to pick up heavy items to load (50 or more lbs.) onto vehicle Comfortable working in a fast-paced retail environment Ability to bend in repetitive motion YOU WILL BE SUCCESSFUL IF YOU… Are self-motivated; micro-managing isn’t fun for anyone Roll your sleeves up and do the work; strategy is important, but so is getting stuff done Can work fast and be flexible; our industry is always changing Play nice with others; we collaborate with each other a lot Think creatively; sometimes, the “traditional” solution isn’t the best one

Requirements

Age 21 or over (Industry Requirement)
High School Diploma or equivalent (Industry Requirement)
Valid Government-Issued Photo ID (Industry Requirement)
Flexible schedule, including evenings, weekends, and holidays
1 year of experience in retail or a related customer service role
Proficiency in operating POS systems and handling transactions
Strong communication and organizational skills
Ability to manage multiple tasks and resolve issues promptly
Class D Driver’s License (Massachusetts) / Class E Driver's License (Florida)
Must present a current DMV printout with none of the following violations: Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
Two or more other moving violations and one at fault accident in the last three years
Two or more fault accidents in the last three years with no moving violations
No more than 3 moving violations or chargeable accidents in the past

Nice To Haves

Experience in the Cannabis industry
Familiarity with inventory management systems
Ability to speak another language to assist guests

Responsibilities

Utilize upselling and cross-selling techniques to increase sales
Meet or exceed individual and team sales targets
Stay informed about current promotions sales, and programs and sales to inform customers effectively
Greet and assist customers, ensuring a positive shopping experience
Provide detailed product information and recommendations
Handle customer inquiries, complaints, and returns professionally
Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork
Package pre-orders efficiently and accurately for reserve ahead pickups
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
Deliver products to customers in the store or via home delivery
Operate POS and any auxiliary sales systems and handle sales transactions accurately
Maintain a clean, organized, and well-stocked sales floor
Assist with inventory management, including receiving and stocking merchandise
Set up and dismantle promotional displays and visual merchandising
Follow all state regulations pertaining to certified Cannabis retailers
Maintain accurate records of sales and customer interactions
Ensure compliance with HIPAA and other regulatory requirements
Follow loss prevention guidelines and monitor for suspicious activity
Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
Ability to assist with lifting stock and materials
Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
Must be able to remain in a seated position inside the vehicle for extended periods
Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
Comfortable working in a fast-paced retail environment
Ability to bend in repetitive motion