Retail Sales Associate Part Time

BJ's Wholesale Club • Hyannis, MA

4d • $17 - $21

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, including acquisition, renewals, upgrades, and cross-selling, while providing excellent and efficient service to members. The role serves as a first point of contact for membership and credit card questions, general inquiries, merchandise returns and exchanges, product lookups, and order pickups. The associate helps resolve member concerns, supports BOPIC orders, follows club policies and procedures, and may work in other departments as needed.

Team members are expected to act with honesty and integrity, maintain a friendly and positive attitude, support a safe and inclusive environment, collaborate with coworkers, and adapt to changing needs. The role also requires maintaining daily GOLD Member and Club Standards, including greeting and appreciating members, keeping merchandise stocked and promotional plans executed, ensuring signage is accurate, and keeping the club clean and organized. Associates should understand how to access and read department performance reporting and how consistent execution affects the business.

Requirements

• Prior frontline/customer service or sales experience is preferred.
• Results-driven, with proven success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.

Nice To Haves

• Prior frontline/customer service or previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition, retention, member perks, and the member experience.
• Actively pitch membership programs and sell membership products to potential new and existing members in accordance with company policies.
• Work toward business benchmarks and goal achievement.
• Maintain an understanding of BJ’s membership options and Co-Brand credit card.
• Serve as a first point of contact for membership matters, credit card applications, questions, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC and MOD when necessary.
• Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies, procedures, and daily GOLD standards.
• Help keep items stocked, promotional plans executed, signage accurate, and club areas clean and organized.
• Work as a team and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing purchases of BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed