Retail Sales Associate - Part Time

Curaleaf•Frederick, MD

2h•Onsite

About The Position

As a Retail Sales Associate at Curaleaf, you’ll represent the brand and help customers explore cannabis products while delivering high-quality service. You’ll create a welcoming, informative, inclusive, and engaging experience by learning about customer needs, offering product guidance, processing purchases, and building trust. The role suits someone who enjoys working with people and can thrive in a fast-paced retail environment. The position is part time, with availability for 19–29 hours per week. Employees must be available to work weekends, evenings, and holidays. The hourly pay rate is $17.00. The role is based at 5420 Urbana Pike, Frederick, MD 21704.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role, with a focus on service and customer satisfaction.
At least 6 months of experience using point-of-sale (POS) systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn tools used for daily operations and customer engagement.
Time management and organizational skills.
Effective de-escalation skills and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues.
Conflict resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and willingness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to working well with a team.
Ability to meet the physical demands of the role, including standing for extended periods, walking, talking or hearing, stooping, kneeling, crouching or crawling, using hands and fingers, reaching, and lifting up to 25 pounds regularly and up to 50 pounds occasionally.
Close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and tolerate stress, adapt, and remain flexible in a changing environment.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally to provide an exceptional customer experience.
Build customer relationships, ask thoughtful questions, and provide personalized product advice.
Address customer concerns professionally and resolve issues to support customer satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow store procedures and regulations.
Check customer identification, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory activities, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, product knowledge, and trust-building.
Highlight deals and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced and changing retail environment and take on additional duties as needed.