Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate, also described as a Retail Customer Service Representative (Pawnbroker), for its EZPawn store at 12260 Gulf Freeway, Houston, Texas 77034. The role provides daily customer interaction and involves helping customers with sales and negotiating mutually satisfactory agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful customer environment. New team members begin as Trainees in a five-week paid training program. Upon completion, they receive a $0.50-per-hour raise and promotion to Pawnbroker. Further development opportunities include the Pawnbroker Certification Program, which provides an additional $1 per hour, promotion to Lead Pawnbroker (Shift Manager), and a Store Manager in Training position with a 12-week training program. Pay is based on experience, from $11.00 to $15.00 per hour, with potential to increase pay and position. Monthly uncapped bonuses are based on store and individual performance.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Self-motivation, a positive and outgoing personality, and a strong work ethic.
- Ability to pass a criminal background check and drug test.
- Adhere to all company policies, procedures, and regulations.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual ability.
Responsibilities
- Greet customers and interact with them in person and by phone.
- Provide excellent customer service and build customer relationships in a friendly, courteous, and respectful environment.
- Assist customers with sales and mutually satisfying agreements involving pawn items.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Follow company policies, procedures, and regulations.
Benefits
- Free medical insurance for the team member when selecting the UnitedHealthcare Choice Plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Generous paid time off.
- Holiday pay.
- Store discount.
- Paid five-week trainee training program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
