Retail Sales Associate - Woburn, MA

Pierce Power Products Corp dba Batteries Plus•Woburn, MA

1d•Onsite

About The Position

At Batteries Plus, we don't just power products-we power people's everyday lives. As a Store Associate, you'll be the face of our brand, helping customers find the right solutions for their needs. From providing product knowledge and technical support to keeping the store running smoothly, you'll play an essential role in creating positive customer experiences while supporting daily operations.

Requirements

H.S. diploma/equivalent and 6 months prior work experience preferred
Must have technical aptitude and have the ability to work small parts and tools
Ability to make minor decisions and use some judgment within standardized procedures
Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
Must possess and use organizational and analytical problem solving skills
Regularly stand, walk and use hands to handle or touch
Frequently talk, hear and lift up to 50 pounds
Occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.

Responsibilities

Provide customers total solutions to their battery, bulb, and services problems while doing so in a courteous, professional and helpful manner.
Greet customers, determine needs and answer questions
Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals
Ask questions to identify potential commercial customers
Operate computer/cash register to complete sales transactions with accuracy
Answer phones, ensuring messages are relayed
Watch for loss prevention issues and advise management of any unusual activities
Demonstrate a customer-first mentality
Install batteries, perform tests and tech work
Rebuild cordless drill batteries and other battery packs as needed
Repair cell phones, tablets, light fixtures and other devices as needed
Replace screens, batteries and other components on smartphones and tablets
Cut keys and reprogram key fob remotes
Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager
Rotate and stock inventory
Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies
Organize daily recovery of displays to achieve full store appearance
Maintain retail shelf label pricing
Build displays; setting up & taking down shelves and fixtures
Prepare store for daily opening and closing including counting and reconciling register drawers
Maintain physical facility safety and appearance including mowing lawn, removing snow, sweeping, mopping, and vacuuming floors.
Maintain restroom cleanliness
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)