Retail Sales Associate

Verizon•Ann Arbor, MI

4d•Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a retail team to drive sales and support customers while developing your career. You will use your interest in technology and customer service to understand customer needs, recommend solutions, and close sales. The role also includes ongoing training and opportunities to develop operational skills in merchandising and inventory. You may grow your customer base through outbound calls and text messages to interested Verizon customers and by participating in Verizon-sponsored off-site community events. This is an onsite, worksite-based position with 40 scheduled hours per week. The role requires evening, weekend, and holiday availability, with schedules provided four weeks in advance. Associates may have opportunities to pick up additional shifts, typically during summer, November through December, and peak vacation periods. Base pay is $16.00 to $21.00 per hour, with the opportunity to earn individual commissions based on sales performance. The posting describes potential annual commissions of up to $18,000 for meeting sales goals, with additional commission opportunities for exceeding goals. Compensation varies by geography, hours worked, and performance. Verizon describes its culture as focused on learning, growth, innovation, community, and supporting employees’ career development. New hires receive an in-person onboarding experience and training programs.

Requirements

High school diploma or GED.
At least one year of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Openness to picking up additional shifts, typically during summer, November through December, and peak vacation periods.

Nice To Haves

Experience working in a commission-based environment.
Demonstrated sales experience communicating with customers to find solutions.
Customer service experience.

Responsibilities

Generate retail sales by using technology knowledge and customer service.
Learn and uncover customers’ needs by making connections and asking relevant questions.
Present product insights and solution recommendations to provide complete sales solutions.
Close sales by communicating effectively and offering intuitive technology solutions.
Develop skills through ongoing training and build proficiency in merchandising and inventory operations.
Potentially expand the customer base through outbound calls and text messages to Verizon customers interested in products and services.
Engage with the community outside the store, including at Verizon-sponsored events, to expand the customer base.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel, gifts, and other rewards.
Five weeks of paid time off, including vacation, holidays, and personal days.
Paid parental leave for eligible new parents, with up to 8 weeks and potentially up to 16 weeks for the birthing parent when combined with short-term disability.
Tuition assistance of up to $8,000 per year.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Up to 8 company-paid holidays per year and up to 6 personal days per year.
Adoption assistance.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
New hires receive up to 15 vacation days per year, increasing with additional service.