Retail Sales Associate

The UPS Store #7100 • Modesto, CA

2d

About The Position

The Retail Sales Associate delivers world-class customer service to retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises customers by providing accurate information about products, services, and best-value options, and demonstrates knowledge of industry best practices.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and helpful demeanor, and a professional appearance. The candidate should learn quickly and make an effort to learn all aspects of the business in the shortest possible time.

Requirements

• High school diploma or GED.
• Retail or customer service experience.
• Good communication and people skills.
• Ability to cross-sell and up-sell products and services.
• Excellent packing skills.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Ability to lift 40+ pounds.
• Friendly and genuinely helpful demeanor and professional appearance.
• Fast learner willing to learn all aspects of the business quickly.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, team members, and leadership.
• Takes ownership of customers' shipping needs and offers viable solutions.
• Learns product and service offerings, alternative solutions, and industry trends.
• Operates equipment, software, and devices expertly and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED