Retail Sales Associate Spanish Bilingual

Verizon • Miami, FL

10d • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you’ll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. You will generate retail sales by using your passion for cutting-edge technology and exceptional customer service to expand the Verizon network. You will learn and uncover customers' needs by creating connections and asking the right questions, positioning product insights and solution recommendations to provide customers with a complete top-down sales solution. You will close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions. You will continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory. There is potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services. You will also have opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events. This position is a great way to jumpstart your career! From our in-person new hire experience and award-winning training programs to our culture of learning and amazing benefits, you’ll be able to apply your skills while elevating your career.

Requirements

• High school diploma or GED.
• One or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Bilingual Fluency in English and Spanish.
• Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
• Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
• Learn and uncover customers' needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.
• Attends to retail customers to sell products and resolve customer issues.
• Consistently provide all customers with the best OMNI experience.
• Leverage and utilize digital tools to simplify the customer experience, drive touchless and self-service tools.
• Drive growth and revenue through new accounts and value-added services.
• Ensure customer satisfaction while continuing to drive towards performance targets as One Team, across both locations.
• Coordinating sales promotions.
• Participating in development and assessment of sales promotions.
• Greeting and assisting customers for high-price items.
• Coaching sales staff in presentation of products.
• Identifying process improvements in retail merchandising, inventory and systems.
• Investigating, troubleshooting and resolving sales-related problems.
• Providing information on product features and benefits.
• Providing information on financing.

Benefits

• Best in class medical, dental, and vision
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both
• Sales recognition programs that have, in the past, awarded top performers with all-inclusive travel to domestic and international destinations, gifts, and other incentives
• Five weeks of paid time off (vacation, holidays, personal days)
• 8 weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)
• Up to $8K per year in tuition assistance
• Discounts up to 50% off on Verizon products and services
• Additional employee discounts on attractions, automotive, travel and more.
• medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• other incentives
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED