About The Position

The Stio Mountain Studio™ Sales Associate is responsible for providing an exceptional brand experience with customers at our Mountain Studio™ retail location in Stowe, VT. Sales Associates are required to deliver an outstanding level of customer service, which includes but is not limited to knowledge of the brand story and product, customer engagement, and selling. Stio Mountain Studio™ Sales Associates are committed to supporting a dynamic, cohesive team that provides a customer experience through connection, top-quality product education, and a passion for our products and company.

Requirements

  • Excellent customer service and interpersonal skills.
  • Flexibility to work opening, closing, weekend, holiday season shifts.
  • Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis.
  • Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio.
  • Computer proficiency and POS experience.
  • Email and phone communication skills.
  • Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders.

Nice To Haves

  • Microsoft Office Suite skills preferred.
  • High School Diploma or GED preferred.

Responsibilities

  • Create a welcoming space for the community and customers.
  • Provide a welcoming retail store experience.
  • Maintain visual store aesthetic through organizing displays, mannequin changes, routine cleaning and general tidying of the floor.
  • Receive inventory shipments, restocking inventory on the sales floor, and maintaining an organized back-stock.
  • Perform other operational duties including answering phones and fulfilling customer service shipments.
  • Provide knowledgeable and up to date details of Stio products, sales, and pricing.
  • Utilize Point of Sale system to accurately and efficiently process customer transactions; payments, refunds/exchanges and gift cards.
  • May have keyholder responsibilities including opening and closing the store, handling alarms, cash management, and ensuring the store is secure.

Benefits

  • Hourly Rate: $17-$21 DOE
  • Flexible shifts throughout the week
  • Gear allowance each season for Stio gear
  • Holiday pay and additional seasonal perks
  • Employee Assistance Program
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