Retail Sales Associate, The Point - Part Time

Macy's•El Segundo, CA

1d•Onsite

About The Position

Bluemercury, a leading luxury beauty destination and Macy’s, Inc. nameplate with 178 locations nationwide, pioneered a client-first service model emphasizing personalized, high-quality beauty interactions. We offer a highly curated and premium product assortment across various categories, helping individuals discover their unique selves. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual. For more information, please visit www.bluemercury.com. We are seeking a passionate Beauty Expert to join our team. As a key member, you will play a vital role in enhancing our customers' beauty experiences through exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Beauty Expert (BE), you will drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.

Requirements

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Proven experience in retail, preferably in the beauty industry.
Strong interpersonal and communication skills.
Passion for beauty and staying updated with the latest trends and products.
Ability to work flexibly, including weekends and evenings.
High school diploma or equivalent; beauty certification is a plus.
Flexible availability, including days, evenings, weekends and holidays
Self-motivated, stays current and supports operational excellence
Strong interpersonal skills and ability to communicate and share knowledge
Resourceful and able to adapt quickly to changing priorities
1-2 years of direct experience is required
Advanced authority and expertise in a specific brand is preferred
Prolonged periods of standing/walking around the store or department
Prolonged exposure to fragrance and home fragrance products.
Frequent use of computers, handheld electronic equipment and cash registers
Reaching, crouching, kneeling, stooping and color vision
Lifting and moving items weighing up to 25lbs.

Responsibilities

Build and maintain strong, personalized relationships with customers.
Provide a welcoming and inclusive atmosphere for all clients, ensuring they feel valued and understood.
Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances.
Continuously update knowledge on the latest products and trends in the beauty industry.
Offer tailored product recommendations based on individual client needs, preferences, and skin types.
Conduct product demonstrations and provide application tips to enhance customer experience.
Drive sales through effective communication of product benefits and promotions.
Encourage repeat business by informing customers about loyalty programs and upcoming events.
Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
Collect customer feedback on products and services, providing insights to the management team for continuous improvement.