Retail Sales Associate Part Time

BJ's Wholesale Club • Manchester, CT

2d

About The Position

The Retail Sales Associate promotes and sells BJ’s membership products, supports acquisition, retention, renewals, upgrades, and cross-selling of membership programs, and provides efficient, excellent service to members. The role also handles membership and credit card questions, merchandise returns and exchanges, product lookups, pickups, and BOPIC (Buy Online and Pick Up In Club) orders. Associates follow club policies and procedures, help maintain a safe and positive member experience, and may work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Prior front-line or customer-service experience or previous sales experience is preferred.
• Results-driven, with proven success in goal achievement.
• Regular, predictable, full attendance is an essential function.
• Basic math skills are preferred.
• Computer proficiency is preferred.

Nice To Haves

• Prior front-line or customer-service experience or previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and goals.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership and credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention processes, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with BOPIC orders.
• Maintain club policies and procedures, and perform other assigned duties, including working in other departments as needed.
• Deliver GOLD member service standards by greeting, anticipating needs, and showing appreciation; help maintain fast, friendly, full, fresh, and clean club standards.
• Work as a team to maintain a grand-opening appearance, stock items, execute promotional plans, maintain accurate signage, and keep the club clean and organized.
• Understand how to access and read department production or financial performance reports and how consistent execution affects business results.
• Support club policies, procedures, compliance, inclusion, collaboration, safety, and a positive environment for members and team members.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed