Retail Sales Associate - Smart Cart

Retail Services WIS Corporation • Springettsbury Township, PA

17h

About The Position

The Retail Sales Associate – Smart Cart introduces customers to an interactive Smart shopping cart and helps make their shopping experience enjoyable. The role demonstrates the cart’s features, teaches customers how to use it, provides troubleshooting assistance, gathers feedback, and encourages adoption. Associates also answer questions, assist shoppers, offer recommendations, and collaborate with store management and the Smart Cart team. The position may involve paid travel and occasional overnight stays, with travel and training wages varying according to local WIS office wages. Other non-Smart Cart positions may be available after the project is complete.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• Must have access to reliable transportation.
• Must be able to work for the entire duration of the assigned project.
• Comfort with using and explaining new technology, a basic understanding of AI technology and user interfaces, and ability to troubleshoot common technical issues.
• Excellent verbal and written communication skills, including the ability to explain complex concepts simply and engagingly.
• Strong customer service skills and a friendly, approachable demeanor.
• Ability to think quickly and resolve issues efficiently.
• Ability to work independently and in solo and team environments.
• Ability to stand for prolonged periods, walk frequently, use hands and wrists regularly with repetitive motions, lift and carry up to 25 pounds, and travel by car.

Nice To Haves

• Previous experience in retail associate work, grocery stores, customer service, technology, product demonstrations, shopper assistance, or brand ambassador roles.
• Team-oriented, highly motivated, and self-driven qualities.

Responsibilities

• Engage customers and demonstrate the features of the interactive Smart shopping cart.
• Conduct brief tutorials to explain how to use the cart and highlight its features and benefits.
• Provide on-the-spot assistance and troubleshoot customer difficulties.
• Gather customer feedback and relay it to the development team.
• Encourage customers to try and continue using the shopping cart.
• Collaborate with store management and the Smart Cart team to ensure the cart meets customer needs and expectations.
• Answer questions, assist customers throughout their shopping experience, offer recommendations, and provide exceptional service.

Benefits

• Referral bonuses.
• Career growth and promotion opportunities.
• Employee-paid health insurance available at competitive group rates.
• Opportunities for paid travel and occasional overnight stays.
• Other non-Smart Cart positions may be available after completion of the project.
• Supportive environment where diversity is celebrated and individuals are valued.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed