Retail Sales Associate

Verizon • Knoxville, TN

4d • Onsite

About The Position

Verizon is hiring a full-time Retail Sales Associate to work onsite at a defined retail location. The role focuses on generating retail sales by matching customers with technology products and services through attentive customer service, needs discovery, solution recommendations, and clear communication. Associates also develop their skills through ongoing training and operational work in merchandising and inventory. The role may include contacting interested Verizon customers by phone or text and engaging with the community at Verizon-sponsored events.

The position offers a base pay of $16.00 to $21.00 per hour, plus individual sales commissions. Associates who meet sales goals may earn up to $18,000 annually in commissions, with additional potential for top performers. Total compensation varies by geography, hours worked, and performance. The role includes 40 scheduled hours per week, and schedules are provided four weeks in advance. Associates must be willing to work evenings, weekends, and holidays and may have opportunities to pick up additional shifts during busy periods.

Verizon describes the position as an opportunity to grow through onboarding, training, and a learning-focused culture. Benefits include health coverage, retirement savings with matching contributions, paid time off, parental leave, tuition assistance, and employee discounts, among other offerings.

Requirements

• High school diploma or GED.
• At least one year of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Openness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales using knowledge and enthusiasm for technology and strong customer service.
• Discover customers’ needs by building connections and asking questions.
• Recommend products and solutions that address customers’ needs.
• Close sales through effective communication and simple, intuitive technology solutions.
• Participate in ongoing training and develop operational skills in merchandising and inventory.
• Contact interested Verizon customers by outbound calls and text messages to grow the customer base.
• Engage with the community at off-site Verizon-sponsored events.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and incentives; past awards have included travel, gifts, and other incentives.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts of up to 50% on Verizon products and services.
• Additional discounts on attractions, automotive, travel, and other offerings.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Up to eight company-paid holidays per year.
• Up to six personal days per year.
• Adoption assistance.
• Newly hired employees receive up to 15 vacation days per year, increasing with additional service.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED