Story Land - Retail Sales Associate (Seasonal)

Splish Splash Water Park•Bartlett, NH

3d•Onsite

About The Position

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. The outgoing and service-oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience. Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

Requirements

Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to positively engage with guests to promote sales and customer satisfaction
Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice To Haves

Previous retail experience is helpful but not required
Spanish or other bilingual language skills are a plus.
Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

Welcome and greet all guests with a smile as they enter retail locations
Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
Maintain knowledge of current sales and promotions promote these events to prospective guests
Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
Resolve guest concerns in a courteous and prompt manner
Operate all POS equipment accurately to finalize all purchases
Ensure merchandise is well stocked, organized, and presentable for our guests
Ensure the retail locations are clean and safe for our guests
Refold or rehang clothing items as necessary
Assist managers and supervisors with monitoring inventory control methods
Process and return damaged merchandise in accordance with company policies
Operate mobile retail carts, when applicable
Rotate food and beverage products according to department standards and in compliance with health code regulations
Safely and properly use a step ladder to reach higher shelving
Remain vigilant for possible theft from guests or other hosts
Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
Report maintenance or safety concerns to a supervisor or manager in a timely manner
All other duties assigned by leadership