Retail Sales Associate - Lead
About The Position
Boll and Branch is looking for a Lead Brand Ambassador (Lead Sales Associate) to join our growing retail team. At Boll & Branch, we believe luxury starts with care — for our customers, our communities, our teams, and our craft. Our Lead Brand Ambassadors bring this belief to life by delivering exceptional hospitality, supporting store leadership, and elevating the customer experience through service, storytelling, and design expertise. As a Lead Brand Ambassador, you set the tone on the sales floor. You model our service standards, guide Brand Ambassadors through real-time coaching, and help maintain a beautifully presented, welcoming environment. You’ll partner closely with the Store Manager and Assistant Store Manager to ensure operational excellence, support training, nurture customer relationships, and help drive business results. This role is ideal for someone who leads by example, loves creating personal and memorable experiences, and is eager to grow into broader retail leadership. This role is located in The Corners of Brookfield in Brookfield, WI.
Requirements
- Minimum one year in a retail sales role (or comparable industry). Equivalent experience and transferable skills will also be considered.
- Knowledge of basic retail math and cash management techniques.
- Effective verbal and written communication skills
- A positive attitude and the ability to effectively engage with customers.
- Proficient with standard office and retail environment equipment (phones, POS, alarm systems etc).
- Intermediate knowledge of G-Suite (including Google Drive/Docs), as well as Word and Excel.
- Must be able to stand for long periods of time, reach overhead, lift up to 50 lbs., and be able to climb a ladder/step stool, with or without reasonable accommodation.
Nice To Haves
- Bilingual and able to read, write and speak Spanish is a plus, but not required.
Responsibilities
- Achieve and exceed individual sales goals.
- Focus on creating an inclusive customer experience, develop customer loyalty, and cultivate repeat business.
- Be an expert in all Boll & Branch products.
- Create elevated experiences for our clients through our in-store, in-home and virtual design consultation program.
- Assist with designing a client’s space through sleeping habits and style preferences.
- Maintain store presentation to ensure the selling environment is customer ready at all times.
- Open and close the store (Key Holder), count registers, and operate the alarm system.
- Perform daily paperwork reconciliation and other operational tasks.
- Protect store assets and inventory.
- Be an ambassador for all company values and operate with integrity at all times.
- Follow standard operating procedures of the store and drive results by contributing to the operation of the store.
- Perform in-home installations for our clients while making additional recommendations to drive store sales
- Maintain cleanliness throughout the store by performing tasks such as dusting, vacuuming, steaming and ensuring shared areas like the bathroom are regularly cleaned and well-stocked.
- Work up to 40 hours a week.
- Any and all other functions, duties, and projects as assigned.
Benefits
- Medical, Dental, Vision, and Life/AD&D insurance
- Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
- Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
- Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
