Retail Sales Associate II

Ringling College of Art and Design•Sarasota, FL

12d•Onsite

About The Position

The Museum is seeking a Retail Sales Associate (RSA) to work in the Museum Shop. Our associates ensure that all visitors to the Ringling College Museum Campus feel welcome. The RSA will steward an overall visitor experience life cycle that begins from the moment a visitor steps foot onto the Museum Campus until they depart, with emphasis on return visits, membership cultivation and deepening the visitor engagement. Retail Sales Associates contribute in all customer facing areas of the Museum’s Visitor Experience. The successful candidate should be a flexible and dynamic worker who is excited to join a small team devoted to delivering an exceptional world class customer experience in a contemporary art museum.

Requirements

High School Diploma or equivalency
Two or more years’ sales, customer service or hospitality experience.
Experience in cash handling and Point of Sales systems.
Background and credit report.

Nice To Haves

Knowledge of Point of Sale systems
Interest in Museum and Contemporary Art

Responsibilities

Process returns and exchanges
Lead the customer service experience.
Proactively maintain in-depth product knowledge of products and processes, communicate with customers and staff the best most accurate information possible.
Count and process new deliveries, generate labels and tickets.
Work independently in absence of Retail Manager.
Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
Process transactions through the POS, balance cash and register, solve discrepancies.
Maintain in-depth product knowledge, communicate with customers the best, most accurate information possible
Promote / sell membership and its benefits.
Maintain organization, adequate inventory, and initiate restocking of merchandise.
Maintain cleanliness of all customer-facing areas.
Other duties as assigned.