Rugs, Santa Ana Mainplace - Part Time

Macy's•Santa Ana, CA

11h•Onsite

About The Position

Macy's is a company with over 160 years of history, known for its innovations, traditions, inspiring stores, and iconic events like the 4th of July Fireworks and Thanksgiving Day Parade. It offers a special place to work, being part of memorable moments for customers and colleagues. As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are expected to provide outstanding customer service in the Furniture areas, creating welcoming and comfortable shopping experiences. Key responsibilities include meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. The role requires demonstrating superior product knowledge to educate customers and satisfy their needs. This is a great time to join Macy's, offering unique opportunities to be part of memorable moments, whether helping customers, streamlining operations, enhancing online shopping, buying merchandise, or designing parade balloons.

Requirements

Flexible availability, including days, evenings, weekends and holidays
Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
Resourceful and able to adapt quickly to changing priorities
1-2 years of related experience is required

Responsibilities

Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
Participate in ongoing product knowledge training through both technology and vendor partners
Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
Adhere to Asset Protection and inventory control compliance procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice