Retail Sales Associate / Customer Service

Elements Massage•Bridgewater, MA

2d•$17•Onsite

About The Position

At Elements Massage Bridgewater, we value our people, and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage collaboration, and provide the proper resources for everyone to excel. Elements Massage in Bridgewater is looking for an engaging, warm, outgoing personality to lead the sales and customer service of potential clients and our current members. Our business is built on Wellness Program sales, and we award our team when we meet our objectives. Our team members will earn commission for the wellness plan and have opportunities to earn additional monthly bonuses. Elements Massage in Bridgewater is looking for a Wellness Membership Advisor / Customer Service Associate to create an exceptional massage experience for all the clients every time they come in.

Requirements

Ability to follow our proven sales process to sell the Elements Wellness program and build customer loyalty.
The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients.
The right candidate can turn every incident of client criticism into a story of great customer service.
Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities

Informing all visitors about the benefits of the Elements Wellness Program, a no-hassle membership plan
Following our proven sales process to enroll clients into the Elements Wellness Program
Being the first and final face of hospitality, whether on the phone or in the studio
Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world