Retail Sales Associate / Customer Service

Elements Massage • Mesa, AZ

3d • Onsite

About The Position

Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio. This role involves informing clients about the benefits of the Elements Wellness Program, a no hassle membership plan, and following a proven sales process to enroll clients. The associate will be the first and final point of contact for clients, ensuring a brief, painless, and accurate process for appointment paperwork and payment.

Requirements

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• Can turn every incident of client criticism to a story of great customer service.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Nice To Haves

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.

Responsibilities

• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan.
• Following our proven sales process to enroll clients into the Elements Wellness Program.
• Being the first and final face of hospitality, whether on the phone or in the studio.
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate.

Benefits

• Starting pay: $16 per hour
• Bonuses/comissions based on monthly conversion numbers and goals (ranging from $75-$650 with no cap)
• A complimentary monthly massage at the studio and discounts on additional services
• Medical insurance
• 401k Match
• Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed