Retail Sales Associate / Customer Service

Elements Massage • Spokane (Spokane South), WA

8d • Onsite

About The Position

Elements Massage is seeking a Retail Sales Associate / Customer Service representative for PM shifts. This role involves making a meaningful difference in clients' lives through retail sales and customer service. The position requires reliable afternoon and evening availability, generally from 2:30 p.m. to 10 p.m. The ideal candidate is dependable, sales-minded, attentive, and genuinely excited to help clients feel their best.

Requirements

• Reliable availability for PM shifts, generally from 2:30–10 p.m.
• Ability to work the required evening schedule consistently and arrive on time.
• Strong customer service, listening, and communication skills.
• Comfortable discussing membership options, pricing, and service recommendations with clients.
• Detail-oriented and able to schedule appointments and process payments accurately.
• Comfortable learning Mindbody and other web-based scheduling and point-of-sale systems.
• Able to follow established sales, service, operational, and privacy procedures.
• Calm, professional, and solution-focused when handling client concerns or schedule changes.
• Dependable, adaptable, and able to follow written and verbal instructions.
• Able to work effectively both independently and as part of a team.

Nice To Haves

• Previous retail sales or customer service experience
• Experience selling memberships or services in person
• Experience in a spa, salon, hospitality, wellness, or similar service environment
• Comfort learning scheduling, point-of-sale, and other computer-based systems
• Previous sales experience preferred, especially selling memberships or services in person.
• Retail, hospitality, spa, salon, or wellness-industry experience is a plus.

Responsibilities

• Introduce and sell the Elements Wellness Program while working toward established membership and conversion goals.
• Promote massage packages, gift cards, session upgrades, enhancements, and additional visits.
• Convert telephone and in-person inquiries into scheduled appointments.
• Greet every client warmly and help maintain a calm, welcoming studio environment.
• Listen to each client’s needs and match them with an appropriate massage therapist and service.
• Clearly explain studio services, pricing, membership options, and policies.
• Accurately schedule and manage appointments using Mindbody.
• Process sales, payments, membership transactions, and client checkouts accurately.
• Protect client privacy and maintain appropriate confidentiality.
• Respond to client questions and concerns professionally, involving management when necessary.
• Address schedule changes and urgent appointment issues promptly.
• Complete routine studio checks to maintain cleanliness and ensure supplies are available.
• Follow up with clients to encourage rebooking and continued studio engagement.
• Communicate effectively with management, providers, and other team members.
• Attend required meetings, complete assigned tasks by their deadlines, and contribute to a positive workplace.
• Perform other duties as assigned.

Benefits

• Starting pay of $18.50 per hour, depending on experience
• Performance-based bonuses for membership conversion, gift card sales, add-ons, and other studio goals
• Opportunity to earn up to $850 per month in additional performance-based bonuses
• Medical insurance for eligible employees
• 401(k) with up to a 4% employer match
• One complimentary massage each month
• A complimentary massage, facial, or stretch during your birthday month
• One complimentary float each month at our Wandermere location
• Employee discounts on retail products and services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed