Retail Sales Associate / Customer Service

Elements Massage • Spokane (Spokane South), WA

1d • $19 - $20 • Onsite

About The Position

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Pay $18.50 - $20.00 per hour depending on experience. Bonuses based on monthly conversion numbers. Medical insurance. A complimentary monthly massage at the studio and discounted services. Our team members have opportunities to earn up to $850 in additional monthly bonuses.

Requirements

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• High school diploma or equivalent required.
• Previous customer service or retail sales experience preferred.
• Experience selling memberships, services, or retail products is highly preferred.
• Excellent verbal communication and active listening skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable using computers and learning scheduling and point-of-sale software.
• Professional, dependable, and punctual with strong attention to detail.
• Flexible availability, including evenings, weekends, and holidays as business needs require.
• Ability to work collaboratively as part of a team while taking initiative independently.
• Ability to remain calm, positive, and solution-oriented when resolving client concerns.

Nice To Haves

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities

• Deliver an exceptional client experience by welcoming clients, answering questions, and ensuring every visit exceeds expectations.
• Build strong client relationships by recommending the Elements Wellness Program and educating clients on the benefits of membership.
• Schedule appointments, manage provider schedules, and maintain accurate client records using company systems.
• Handle incoming phone calls, emails, and in-person inquiries in a professional and friendly manner.
• Process payments, memberships, gift cards, and retail transactions accurately.
• Resolve client concerns with professionalism while seeking opportunities to create loyal, long-term clients.
• Support daily studio operations by maintaining a clean, organized, and welcoming front desk environment.
• Collaborate with massage therapists and fellow team members to ensure efficient studio operations.
• Meet individual and studio performance goals for memberships, retail sales, and client satisfaction.
• Perform additional administrative and operational duties as assigned.

Benefits

• Competitive hourly pay plus monthly bonus opportunities.
• Paid time off and paid sick leave.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) with company match for eligible employees.
• Complimentary monthly massage and discounts on additional services and retail products.
• Paid training and ongoing professional development.
• Career advancement opportunities within a growing wellness organization.
• Supportive team environment focused on employee growth and client care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED