Retail Sales Associate / Customer Service
About The Position
Elements Massage Denver West is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio. This role involves informing clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan, and following a proven sales process to enroll clients. The associate will be the first and final face of hospitality, ensuring the client appointment paperwork and payment process is brief, painless, and accurate. This position also requires working as a team with Managers and Massage Therapists to create a client-centered environment and assisting with administrative duties as assigned.
Requirements
- Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
- Must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
- Can turn every incident of client criticism to a story of great customer service.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
- High school or equivalent (Required)
Nice To Haves
- Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
- Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Responsibilities
- Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
- Following our proven sales process to enroll clients into the Elements Massage Wellness Program
- Being the first and final face of hospitality, whether on the phone or in the studio
- Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
- Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
- Assist with administrative duties as assigned
Benefits
- Competitive pay
- Bonuses based on monthly conversion numbers
- A complimentary monthly massage at the studio
- 401k, Vision, Dental, Health Insurance, Life Insurance and Disability Insurance
- Commission
- Bonuses
- Store Discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
