Retail Sales Associate / Customer Service
About The Position
Elements Massage is seeking an individual who thrives in a therapeutic environment and wants to make a positive difference in a customer’s life through health and wellness. Elements Massage is one of the nation’s largest and fastest growing massage brands. We personalize every experience for our clients by providing a customer-centric approach and matching a client’s needs with the appropriate massage therapist. The Wellness Program membership gives clients an opportunity to take time for themselves every month and can be the cornerstone of their health and wellness routine. We believe that everyone on our team contributes to the wellbeing of each and every client in their own personal way, and it is our duty to support you in your growth, confidence, and success at our studio.
Requirements
- Prior retail sales experience is a must; selling memberships or services in-person to potential clients.
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
- The right candidate can turn every incident of client criticism to a story of great customer service.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
Nice To Haves
- Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Responsibilities
- Create an exceptional massage experience for all the clients every time they enter the studio.
- Inform all clients about the benefits of the Elements Wellness Program, a no hassle membership plan.
- Follow our proven sales process to enroll clients into the Elements Wellness Program.
- Be the first and final face of hospitality, whether on the phone or in the studio.
- Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
- Work as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world.
Benefits
- Pay $16.00 per hour for part time and $17.00 for full time.
- Commissions and bonuses based on monthly conversion of 30% or higher.
- A complimentary monthly massage at the studio.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
