Retail Sales Assistant Manager - Nashville

Nestle Operational Services Worldwide SA•Nashville, TN

5d•$50,000 - $70,000•Onsite

About The Position

As an Assistant Boutique Manager with Nespresso at Green Hills in Nashville, you will play a pivotal role in store leadership. Alongside the Boutique Manager, you will strategize on sales, profitability, operations, and delivering an unforgettable Nespresso experience. You will inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by mentoring, caring, acting, and innovating to bring the beloved Nespresso brand to life.

Requirements

3+ years of professional management experience in a fast-paced or luxury retail environment
2+ years of supervisory experience in people management and development of multiple direct reports
High School Diploma or GED required
Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
An authentic passion for coffee, a respect for sustainability, and a commitment to continual self-learning
Availability to work open and closing shifts, weekends, and holidays

Nice To Haves

Bachelor's degree preferred
Experience co-managing 20+ employees in a high-volume, luxury retail environment
Ability to co-manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
Genuine passion for people: you enjoy engaging with customers and mentoring your employees
Proven track record of team development with multiple success stories
You care about the customer experience; you are a gracious host, and you exude hospitality
Guests know you by name and seek you out because of the service and experience you provide
Prior success partnering with leadership to drive teams to achieve revenue goals and continuously improve
High collaboration and presence; a natural at building rapport with customers and businesses
Strong hospitality mindset aligned with Nespresso’s House of Hospitality
Agility and patience with learning new systems, software programs, and reporting methods
Exceptional professional diplomacy and discretion

Responsibilities

Embody Customer Service Excellence: Lead by example as an agile coffee expert, using storytelling to create an experience for each customer, educating them on coffee and sustainability, and creating a hospitable environment.
Drive Sales Results: Inspire your team to achieve sales and service goals through daily communication, coaching, and mentoring. Collaborate with the Boutique Manager and Team Leads to evaluate boutique performance and implement improvement strategies.
Lead Team Development: Motivate team performance through feedback and recognition. Collaborate with the Boutique Manager to champion team development and empowerment while fostering a growth-focused culture inspired by learning.
Streamline Operations: Adapt to evolving priorities and unstructured cadences. Take ownership across operations, inventory, and scheduling to ensure processes are implemented effectively and efficiently. Execute store visual guidelines to optimize sales and presentation. Constantly look for ways to create efficiencies and improve boutique success.
Embody Coffee Expertise: Demonstrate paramount coffee presentation, knowledge, and passion. Conduct consultative coffee tastings and lead by example for the team.
Connect with the Community: Think entrepreneurially and plan events that engage new customers and build brand recognition.
Show Agility and Resourcefulness: Approach challenges as opportunities to be creative and nimble. Be curious to try new things and inspire the team to do the same.
Care About Safety: Promote a safety-conscious culture for employees and customers.