Retail Sales and Service Manager

Airtron•Nashville, TN

2d•$70,000 - $95,000

About The Position

The Home Services Manager will lead and oversee residential HVAC service and installation operations in the Nashville market. This role is responsible for driving team performance, ensuring operational efficiency, and maintaining high levels of customer satisfaction in a fast-growing and competitive environment.

Requirements

5+ years of experience in HVAC, home services, or related field
2+ years of leadership experience managing field teams
Strong understanding of residential HVAC systems and service operations
Proven ability to lead teams in a fast-paced, high-demand market
Excellent communication, leadership, and problem-solving skills
Experience with dispatching systems, CRM, or field service software

Nice To Haves

EPA Certification (required for HVAC technicians; management familiarity preferred)
Knowledge of Tennessee mechanical/HVAC licensing requirements
Experience managing service operations in a high-growth metro area

Responsibilities

Lead, manage, and develop HVAC service and installation teams across the Nashville area
Oversee daily scheduling, dispatch, and workforce planning to meet customer demand
Ensure consistent delivery of high-quality service and customer satisfaction
Coach, mentor, and evaluate technicians and supervisors to improve performance
Monitor KPIs such as revenue, efficiency, callback rates, and customer reviews
Ensure compliance with Tennessee HVAC regulations and safety standards
Partner with sales and customer service teams to drive growth and retention
Resolve escalated customer concerns in a timely and professional manner
Manage operational budgets, fleet, and inventory