Seasonal Retail Sales and Recovery Associate, Hillsdale

Macy's•San Mateo, CA
•$19 - $22•Onsite

About The Position

As a Retail Sales & Recovery Colleague, you create a welcoming shopping experience through genuine hospitality and attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. You foster a warm environment that encourages customers to return and support your team in achieving sales goals through consistent, high-quality service. Colleagues prepare for the day by reviewing goals, new arrivals, top sellers, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers, create friendly personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share Loyalty program benefits, help customers complete their purchases, and collaborate with colleagues to deliver strong individual and store results. This position requires talking, lifting, frequent movement, standing, reaching, using computers and other technology, and processing register transactions. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. Hours depend on business needs and colleague availability.

Requirements

  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Have flexible availability, including days, evenings, weekends, and holidays.
  • Maintain regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, eager to start a new venture, and able to adapt to changing priorities.
  • Work independently and contribute effectively to a team.
  • Use electronic devices comfortably.
  • Be able to talk, lift, move frequently, stand, and reach with arms and hands.
  • Stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach including above eye level.
  • Have close vision, color vision, depth perception, and focus adjustment.
  • Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Create a welcoming shopping experience through genuine hospitality and attentive customer service.
  • Keep the store clean, organized, visually engaging, and customer-ready.
  • Maintain merchandise displays and tidy fitting rooms.
  • Review goals, new arrivals, top sellers, and promotions to stay informed and ready to sell.
  • Welcome customers and engage them in friendly, personal conversations.
  • Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
  • Share Loyalty program benefits, ensure customers have what they need, and thank them for their visit.
  • Support colleagues through honesty, care, and collaboration.
  • Work toward sales goals, take pride in the work, and learn from colleagues to improve results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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