Seasonal Retail Sales and Recovery Associate, Sherman Oaks Fashion Square
About The Position
As a Retail Sales & Recovery Colleague, you create a welcoming shopping experience through genuine hospitality and attention to detail. You help keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. You foster a warm environment with a friendly, approachable attitude while supporting your team in achieving sales goals through consistent, high-quality service. At the start of the day, colleagues prepare the sales floor, review goals, new arrivals, top sellers, and promotions, and get ready to serve customers. Throughout the day, they welcome customers, build friendly personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves as needed. They share loyalty program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, take pride in their work, strive to improve, and learn from each other to deliver individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week; actual hours depend on business needs and colleague availability.
Requirements
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Be available for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, eager to start a new venture, and adaptable to changing priorities.
- Be able to work independently and contribute to team dynamics.
- Be comfortable using electronic devices.
- Meet the physical requirements of talking, lifting, constant movement, standing, and reaching with arms and hands.
- Stand for at least two consecutive hours and lift at least 25 pounds.
- Be able to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide friendly, high-quality customer service and create a welcoming shopping experience.
- Maintain clean, organized, visually engaging, and customer-ready sales floors and merchandise displays.
- Tidy fitting rooms and recover the sales floor throughout the day.
- Review goals, new arrivals, top sellers, and promotions to stay prepared to assist customers and sell.
- Update signs and pricing and support merchandise moves as needed.
- Share loyalty program benefits, ensure customers have what they need, and thank them at the end of interactions.
- Support colleagues through honest, caring, and collaborative teamwork.
- Work toward sales goals and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
