RETAIL SALES AND MERCHANDISING MANAGER

Micro Center•Austin, TX

55d

About The Position

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented RETAIL SALES AND MERCHANDISING MANAGER. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

Requirements

Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry
Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service
Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
Ability to execute corporate initiatives and analyze the competition
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Nice To Haves

A college degree is preferred

Responsibilities

Maintain orderly operation and safety of all areas of responsibility; ensure that sales policies and procedures are being properly carried out at the store level
Through sales floor leadership, ensure all customer issues are resolved in a timely manner and in alignment with company policy
Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals
Ensure the execution of ad set and visual merchandising standards
Provide regular coaching and feedback to supervisors and ensure sales goals and results are communicated to all associates throughout the store
Review P&L statements with the General Manager on a monthly basis to identify areas of concern; recommend and implement sales improvement plans
Participate in and lead open and close procedures
Serve as manager-in-charge during the absence of the General Manager or other store managers
Manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets through inventory control
Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers
Develop and coach supervisors and sales associates in all departments in the areas of product knowledge, solution selling, standard operating procedures and customer satisfaction
Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
Perform other duties and tasks as assigned