Retail Sales Agent - Copper & Thistle

Omni Hotels & Spas • Eagan, MN

6d • Onsite

About The Position

Omni Viking Lakes Hotel is seeking a Retail Sales Agent. This position is responsible for day-to-day Copper & Thistle / Coffee Market operations and providing extraordinary customer service to guests, members, and associates. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Requirements

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
• Previous customer service experience is strongly preferred.
• Scheduling flexibility, including willingness to work split shifts, weekends and holidays.
• General knowledge of cash handling and Point of Sale systems is preferred.
• Must have and maintain current Minnesota’s Food Handlers certification and alcohol tips certificate (If not, training will be conducted during the first week of hire).

Responsibilities

• Responsible for either the opening or closing of the outlet as assigned.
• Ensure that outlets are open on time.
• Upsell and organize the retail shop / café merchandise.
• Produce quality beverages for customers such as lattes, cappuccinos, and other espresso-based drinks, blended drinks, and coffee.
• Helps Lobby lounge to run food and beverage, assisting with tables service when needed.
• Responsible for maintaining assigned bank each shift.
• Supports new Omni standards and response to changes and updates in the retail area.
• Alert Managers of any inventory shortages or ordering needs.
• Follow up on daily projects to ensure follow through.
• Conduct daily and monthly physical inventory.
• Responsible for maintaining a clean work area.
• Responsible for maintaining general knowledge of the hotel, including locations of dining outlets, pool, and spa to assist guests and members.
• Complete other duties as assigned by management.
• Ability to run the place on their own, include financial responsibility and operation needs.
• Ability to create daily orders and requisitions for all retail items, including F&B as well.

Benefits

• Dental
• Vision
• Other healthcare benefits
• Discounts at the spa and restaurants
• Discounted rates at other Omni properties
• Corporate discounts
• Continued education opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed