Retail Rock Climbing Lead
About The Position
The Climbing Lead brings climbing expertise to the retail climbing department by outfitting customers and activating the in-store rock wall experience. The role drives engagement, training, and educational programs for customers and teammates; monitors climbing activities and assists climbers; and directs workflow and daily department operations under the Assistant Store Manager. The Climbing Lead also drives results, maintains Company standards, and assists with other store operations as needed. The position provides customer service and consultative product advice, teaches climbing techniques and lessons, supervises climbing sessions, and supports merchandise presentation and store operations. It includes helping with scheduling, assignments, team training, safety procedures, certifications, and team-building events.
Requirements
- Climbing certification required.
- Must be at least 18 years old.
- Flexible availability, including nights, weekends, and holidays.
Nice To Haves
- Prior retail sales experience or other customer-focused experience preferred.
Responsibilities
- Drive the highest level of customer service in the department and follow Company service and selling standards.
- Provide consultative customer advice and demonstrate excellent product knowledge.
- Instruct climbing techniques for explorers of all ages and experience levels, and teach lessons as needed or requested.
- Supervise climbing sessions, monitor climbing activities, and assist climbers.
- Maintain merchandise presentation according to floor-set, signing, pricing, replenishment, recovery, and in-stock standards.
- Assist store management with general supervision and store operations, including opening and closing, Front End functions, and Cash Office functions.
- Assist with department scheduling, workflow direction, daily guide assignments, and project-status monitoring.
- Communicate Company initiatives, programs, and promotions to department guides.
- Identify and correct safety concerns involving the rock wall and climbing equipment, and maintain loss prevention standards and controls.
- Help create, maintain, and ensure compliance with safety-related operating procedures for the building, service areas, climbing wall, and, where applicable, the field.
- Help ensure the safety and security of teammates, customers, and property in accordance with local regulations.
- Ensure certifications are completed and up to date.
- Train associates on Company procedures and programs, including new-associate training and cross-training.
- Train and mentor new hires, share best practices, and provide timely feedback on projects, tasks, and deliverables.
- Manage team-building events at the rock wall with guides.
- Perform other tasks as assigned by management.
Benefits
- A generous suite of benefits is offered; specific benefits are not listed.
- The company complies with state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
