Retail Representative - Penticton - On Call

Purolator • Penticton, BC

5d • Onsite

About The Position

As Canada’s leading integrated freight, package, and logistics provider for over 60 years, Purolator is driven by its people. This role is crucial in ensuring promises are delivered by serving customers efficiently and courteously, handling inquiries, resolving issues, and building positive relationships with various stakeholders. The position requires adaptability to technology and a commitment to Purolator's values and safety standards.

Requirements

• Proficiency in English is required due to frequent communications with various stakeholders.
• Ability to lift 70lbs.
• Ability to stand for 3-hour intervals.
• Professional communication skills: oral communication (telephone and in person), written communication, and listening skills.
• Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail.
• Experience working in a team environment and independently is an asset.
• Experience working in an environment with safety standards is an asset.

Nice To Haves

• 3-12 Months Customer Service Experience preferred.
• 3-12 Months Retail Experience preferred.
• 3-12 Months using technology/ POS system Experience preferred.

Responsibilities

• Serving customers efficiently and courteously via telephone and in person.
• Up-selling and cross-selling Corporate Products and Services.
• Handling customer complaints and inquiries.
• Resolving problem shipments.
• Resolving equipment and technology challenges.
• Collaborating with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners to ensure excellent customer service.
• Building positive relationships with Head Office, local management, Drivers, Warehousing staff, account managers, and other Corporate Partners.
• Building positive relationships with customers.
• Building positive relationships with key contacts such as Vendors and building tenants.
• Assisting customers with shipping details and account challenges using technology.
• Loading, scanning, logging, and calling resolution freight.
• Performing cash reconciliation, including deposits and key control.
• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners, both orally and in writing.
• Listening to customers and key partners.
• Communicating to customers and key partners in a positive manner.
• Complying with all Corporate Policies and Procedures, including uniform requirements.
• Adhering to all Safety Standards.
• Maintaining punctuality and attendance.
• Living the Purolator Values.
• Representing the Purolator Values to Customers and key partners.
• Performing other duties as assigned by management.

Benefits

• Purolator is an equal opportunity employer committed to diversity and inclusion.
• Provides accommodations during the recruitment process upon request.
• Complies with Canadian law in all recruitment practices.
• Recognizes that employees and their families are essential to success.
• Strives to provide a safe, healthy, and supportive workplace.
• Ensures the right people have the tools they need to thrive.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed