Retail Representative - Muskegon, Michigan

Jars Cannabis•Muskegon, MI

8d•Onsite

About The Position

JARS Cannabis is a culturally inspired organization focused on changing the perception of cannabis through community engagement and an inclusive workplace. They aim to provide high-quality products and services, setting a new standard in cannabis retail with knowledgeable and motivated staff. This role is for a highly motivated and energetic Retail Representative passionate about quality products and excellent customer service. The representative will work closely with store leadership, reporting to the General Manager. Responsibilities include providing exceptional customer service by meeting individual needs, exceeding expectations, and demonstrating thorough knowledge of products, deals, and promotions. Successful candidates will undergo mandatory training through JARS University, covering company policies, procedures, and culture.

Requirements

Must be 21 years of age or older.
High school diploma or GED required.
Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Acquired knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills required.

Nice To Haves

Cannabis industry and/or health industry experience highly desirable.

Responsibilities

Assess customer needs, provide appropriate product knowledge, and conduct transactions accurately and efficiently.
Utilize suggestive selling strategies and actively upsell customers on products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and adhere to the company's attendance policy.
Follow all safety and CRA rules and policies.
Promote JARS customer perks, including the Loyalty Program and referrals.
Record transactions accurately in the POS system, use appropriate login credentials, and ensure cash drawer accuracy.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and co-workers with respect.
Maintain neatness, cleanliness, and organization of the sales floor.
Fill in when short-staffed and be willing to be cross-trained.
Follow and integrate JARS company policies and procedures in all job interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Other duties as assigned by management.