Retail Relationship Banker

BMO • Bensenville, IL

8d • $43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions in their best interests. The role works collaboratively with branch colleagues and BMO partners across channels to provide a strong customer experience and achieve business objectives. It proactively engages customers and prospects, conducts needs assessments, recommends tailored banking and lending solutions, and helps customers use digital and self-serve options. The position supports transactions, builds customer relationships in the community, and contributes to branch results.

The role also makes personal lending recommendations, including home financing, and applies risk management and compliance practices to protect the Bank and its customers. The banker stays informed about personal banking products, financial services, and regulatory requirements, and contributes to ongoing improvements in the customer experience. Work may take place at multiple branches or through various channels, with a schedule that may vary from week to week.

Requirements

• Typically 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer service or sales role and a drive to deliver a personal customer experience.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Strong interpersonal skills and the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Passion for helping customers, results focus, and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and confidence when approaching customers, and readiness to collaborate in different team capacities.
• For U.S. positions: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are also required, along with restrictions on serving as a real estate agent.

Nice To Haves

• Spanish-speaking ability.
• Experience in financial services.
• For Canada positions, registration to sell investment products, as appropriate for the jurisdiction.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to strengthen loyalty and identify current and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, small business needs, and related sales and service requirements.
• Explain digital and self-serve banking options to make banking simple and convenient for customers.
• Support customer transaction needs according to branch traffic.
• Generate appointments and build new customer relationships in the community.
• Address questions and resolve issues identified through consumer credit audits and quality checks, ensuring accurate data entry and appropriate lending recommendations.
• Apply risk management practices to protect Bank assets and maintain lending portfolio quality in line with requirements and guidelines.
• Make personal lending recommendations, including home financing, in accordance with sound credit principles and Bank policies.
• Collaborate as a member of the branch and market team.
• Understand customers' personal banking and credit card needs and incorporate relevant marketing promotions into conversations.
• Organize work information to ensure it is accurate and complete.
• Use creative approaches to make customer interactions personal and contribute to improving the customer experience.
• Follow risk and compliance policies to safeguard customer assets and privacy and act in customers' best interests.
• Keep current with financial services, legal and regulatory requirements, ethical standards, and personal banking products and trends.
• Identify and report suspicious activity that may be related to money laundering.
• Comply with applicable legal and regulatory requirements and protect Bank assets.
• Complete complex and diverse tasks within established limits, including handling escalations, and analyze issues to determine next steps.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree