Retail Regional Manager

Hanover Community Bank • Village of Mineola, NY

23d • Onsite

About The Position

Hanover Bank values diversity, inclusion, and respect, fostering a collaborative environment where every voice matters. The bank aims to deliver exceptional service, positively impact communities, and help team members achieve professional goals. The Retail Regional Manager is a full-time position responsible for leading and driving deposit growth, sales performance, market expansion, and client retention across the branch network. This role involves providing strategic direction, coaching, and oversight to Branch Managers and Assistant Managers, ensuring consistent execution of a proactive, relationship-based sales and service model. The manager will instill strong sales discipline, outbound prospecting, and effective pipeline management, with a focus on commercial and small business deposit growth. A deep understanding of local markets and competitive dynamics is essential for developing targeted strategies to increase market share, strengthen client relationships, and drive profitability.

Requirements

• 5 years of experience in regional Branch Management, Sales, or Operational Management, preferably in banking or banking-related industries
• Strong knowledge of banking products, cash management, treasury management, compliance, and operations
• Ability to address unique problems and challenges as they occur
• Leadership skills with the ability to motivate employees
• Clear and effective verbal/written communication skills
• Excellent public speaking skills
• Business and economic acumen
• Experienced multitasking/multi priority operator
• Strong project management skills
• Ability to make concise decisions
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• Bachelor’s degree in business management, or finance

Responsibilities

• Develop, execute, and continuously refine a regional sales and deposit growth strategy, with a strong focus on deepening consumer and small business relationships.
• Establish and enforce activity-based sales expectations across all branches, including outbound calls, appointments, COI engagement, and pipeline management.
• Drive accountability for new deposit generation, business account acquisition, and referral conversion at every branch.
• Monitor and actively manage branch and regional pipelines, ensuring consistent follow-up, deal progression, and closing discipline.
• Partner with Business Banking, Commercial Lending, and Cash Management teams to source, refer, and close new business opportunities.
• Identify market trends, competitive threats, and growth opportunities to inform pricing, product, and go-to-market strategies.
• Lead execution of sales campaigns, promotions, and targeted outreach initiatives to accelerate growth.
• Champion a proactive service culture, ensuring all branch teams engage clients in meaningful financial conversations that uncover needs and drive solutions.
• Drive client retention and relationship deepening through structured outreach programs, portfolio reviews, and follow-up discipline.
• Ensure consistent, high-touch client experience across all locations that differentiates the Bank in the marketplace.
• Serve as an escalation point for client complaints, complex client issues, and resolving concerns while identifying opportunities to strengthen relationships.
• Reinforce a culture that balances exceptional service with revenue growth and relationship expansion.
• Provide leadership, mentoring, and coaching to Branch Managers and Assistant Managers to build a high-performance, sales-driven culture.
• Coach leaders on consultative selling, business development, and pipeline management, ensuring consistent execution across all branches.
• Lead regular sales huddles, pipeline reviews, and performance discussions to reinforce accountability and drive results.
• Conduct both announced and unannounced branch visits to inspect sales behaviors, client engagement, and team effectiveness.
• Attract, develop, and retain top talent, with a strong focus on sales capability, leadership development, and succession planning.
• Act as a market leader, maintaining a strong presence in the community through networking events, sponsorships, and professional organizations.
• Cultivate and expand relationships with Centers of Influence (COIs) to drive referral-based business growth.
• Support Branch Managers in developing and executing local market business development plans.
• Identify opportunities to enhance the Bank’s presence and reputation within each market.
• Ensure all branches operate with operational excellence, maintaining adherence to policies, procedures, and regulatory requirements.
• Oversee audit readiness, internal controls, and risk management practices across the region.
• Serve as a key partner to Risk and Compliance teams to identify, escalate, and mitigate potential risks.
• Balance growth initiatives with strong risk management discipline to protect the Bank.
• Maintain approval authority for transactions, including wires, overdrafts, refunds, and fee waivers in accordance with policy.
• Develop and deliver comprehensive performance reporting, including branch-level and regional trends in deposits, sales activity, and pipeline health.
• Analyze and communicate deposit fluctuations, portfolio trends, and growth opportunities to senior management.
• Establish clear performance expectations and hold Branch Managers accountable for achieving sales, service, and operational goals.
• Oversee payroll approvals, performance evaluations, and performance management processes for branch leadership and staff.
• Lead the weekly rate market survey and provide recommendations for pricing strategies in collaboration with ALCO.
• Collaborate with Marketing, Operations, and Senior Management to enhance product offerings, improve client experience, and drive performance.
• Identify and implement innovative strategies to improve sales effectiveness, service delivery, and operational efficiency.
• Support strategic initiatives, special projects, and enterprise priorities as assigned.

Benefits

• Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
• Company-paid Long-Term Disability Insurance
• Additional Life and AD&D Insurance for employee, spouse, and dependents
• Voluntary Short-Term Disability Insurance
• Pet Insurance
• Legal Services Plan
• Accident Insurance
• Hospital Indemnity Insurance
• Cancer Care Insurance
• 401(k) Plan with Company Match
• Paid Personal Time Off (PTO)
• Paid Company Holidays
• Annual Performance Bonuses
• Annual Salary Increases
• Company-sponsored Events
• Employee Contests and Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed